✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to roll out our latest update: Smart Tag Sync for VIP Tiers, which allows VIP tier tags to be automatically synced to your Shopify customer profiles. This unlocks more intelligent customer segmentation, supports layered pricing strategies via third-party apps, and enhances your ability to deliver personalized campaigns with ease.

Shopify tags is a powerful tool that enables you to efficiently organize and manage customers and orders within your Shopify admin. By tagging customers as they progress through different VIP tiers, you can easily identify and segment your most valuable customers for targeted marketing and improved service.

Automatically syncing VIP tier tags from Loloyal to your Shopify customer profiles unlocks valuable capabilities across your business:

Use VIP tier tags (e.g., VIP-Bronze, VIP-Silver, VIP-Gold) to build dynamic customer groups and run more targeted, personalized campaigns.

Tags stored in Shopify can be recognized by other tools in your stack—such as Klaviyo, Gorgias, or Recharge—for integrated workflows and consistent VIP experiences.

Give your support team instant visibility into a customer’s loyalty status via their tag, enabling faster, more personalized service.

Trigger actions based on tag changes—such as sending a welcome email when a customer reaches VIP-Gold, or applying exclusive benefits automatically.

Filter Shopify reports by VIP tags to better understand purchase behavior and revenue contribution across loyalty levels.

When the VIP program and VIP tier tag sync feature are enabled, Loloyal will automatically sync the corresponding tier tag (e.g., VIP_Bronze, VIP_Silver, VIP_Gold) to the customer profile in your Shopify admin whenever a customer’s VIP tier changes.

● Whether a customer moves up or down a tier, their tag will be updated in real time to always reflect their current VIP status—completely automated with no manual action required.

● If you wish to customize the tag names for each VIP tier, you’ll need to first disable the VIP tier tag sync feature.

● For stores with a large customer base, please note that due to Shopify API rate limits, the initial sync may take approximately 1 day per 100,000 customers.

● To ensure each customer always reflects their most up-to-date VIP tier, Loloyal will first remove any previously synced tier tags from the customer during tier changes or full sync, and then apply the tags for the current tier.

To enable the VIP Tier Tag Sync feature in Loloyal, follow these steps:

Once enabled, Loloyal will automatically sync the correct VIP tier tag to the customer’s profile in Shopify whenever their tier changes—streamlining customer segmentation and management.

Thank you all for your continued support and trust in Loloyal!

This feature wouldn’t have been possible without your feedback and real-world use cases. A special thank you to all the merchants who took the time to share your needs and insights with us—your voices directly shaped this release.

At Loloyal, we believe in building powerful products through consistent, focused iteration. We’ll keep listening, improving, and creating tools that help you grow smarter and retain better.

More updates are on the way—stay tuned!

— Derek

Product Manager, Loloyal

We're excited to introduce powerful new features that elevate your loyalty program to new heights! This release focuses on giving you unprecedented flexibility to create custom loyalty experiences while seamlessly integrating with your existing business systems.

Custom activities allow you to reward customers for completing virtually any action you define. This feature opens up endless possibilities for engaging your customers in meaningful ways.

Innovative Applications:

Our new API functionality enables seamless integration of your loyalty program with existing business systems, giving you complete control over your loyalty experience.

What You Can Do:

Receive real-time notifications when important loyalty events occur, allowing you to automate actions across your technology stack.

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to introduce the latest updates to Loloyal! This release focuses on improving the overall experience for both buyers and merchants, empowering businesses to better manage loyalty programs while offering buyers a seamless and engaging way to participate. Here are the highlights of this update:

Loloyal’s fraud analysis helps you detect and prevent fraudulent referral activity, minimizing your program’s exposure to abuse and preserving the integrity of your reward system.

Loloyal automatically detects several high-risk indicators of referral fraud, including:

● High volume of referrals from the same IP address (more than 10 within 7 days)

If a referral is flagged as high-risk, it will be automatically blocked and shown in the Blocked section of your Loloyal Admin dashboard.

● The referral system prevents users from claiming rewards multiple times using the same email address.

To prevent users from creating multiple accounts on the same network (e.g., home Wi-Fi or public internet) to abuse referral rewards, the system uses IP address detection to identify abnormal behavior. This helps maintain the fairness and integrity of the referral program.

The anti-fraud check is activated when a referred user clicks “Claim now”, and may block reward claims at the following stages:

When a user submits their email to claim the referral reward code, the system checks whether the IP address has a suspicious usage history.

If the same IP address clicks “Claim now” more than 10 times under the same referral link, further claims will be blocked.

○ Within the same store, if an IP address has attempted to claim rewards more than 10 times in the past 7 days using the same referral link, the 11th attempt will be blocked.

○ This restriction is tied to a specific store + referral link combination.

If the user switches to a different referral link within the same store, they will receive a new limit of 10 claim attempts. Each referral link has its own IP-based limit.

Whether or not the referred user places an order does not affect the IP validation. The check is based on account creation and claim attempt behavior.

IP monitoring is enforced within the same store and specific referral link. If an IP is blocked under a referral link in Store A, it can still join referral programs in Store B or use other referral links in Store A. IP restrictions are not shared across stores. Each store independently enforces its own referral activity limits.

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to introduce the latest updates to Loloyal! This release focuses on improving the overall experience for both buyers and merchants, empowering businesses to better manage loyalty programs while offering buyers a seamless and engaging way to participate. Here are the highlights of this update:

The customer acquisition cost for Shopify merchants typically ranges from $10 to $50.

In the North American e-commerce market, the customer acquisition cost generally ranges from $20 to $100, with some industries even exceeding $100.

🎉 Finally, we've launched such an important update – the Referral Program! After the upgrade, it will create even better customer acquisition value for merchants.

🎉 The Referral Program leverages the power of word-of-mouth from existing customers to help stores attract new customers. By offering referral rewards, it encourages loyal customers to share the store’s information, thereby achieving low-cost, high-efficiency customer growth.

Go to the Loloyal backend → Program → Referral Module → Open the "Friends get reward Pop-up Settings" to immediately start using personalized popups and the new referral management features.

A: Yes, absolutely! As long as your friend registers through your referral link and completes their first order, you’ll still receive the referral reward—even if they don’t use the coupon.

A: Referral links are only valid for new customers. If you’ve already registered, the referral discount and reward won’t be applied.

A: A referral link is a unique, trackable link generated for each referrer. It’s tied to your account and ensures that successful referrals are correctly recorded when someone registers and places their first order.

A: Referral links are encrypted and secure. They are only used to track referrals and never expose your personal information or order history.

We are always committed to providing you with better experiences and growth support. If you have any questions, please feel free to contact our customer support team.

Thank you for your continuous support and trust!

💰 We hope these updates will help your business thrive and prosper.🚀

Dear Esteemed Business Partner

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to introduce the latest updates to Loloyal! This release focuses on improving the overall experience for both buyers and merchants, empowering businesses to better manage loyalty programs while offering buyers a seamless and engaging way to participate. Here are the highlights of this update:

The coupon display and redemption process have been optimized, making it easier for buyers to find and use coupons.

Buyers can now clearly see when they’ll earn points and what rewards are available for redemption.

Redesigned content layout ensures loyalty-related information is easier to read and understand.

A fresh, internationalized design aesthetic provides a more comfortable and modern browsing experience.

Interactive elements have been added to create a more enjoyable and engaging user experience.

Through comprehensive optimization of features, interactions, and visuals, we aim to:

Make it easier for buyers to understand and use loyalty programs, encouraging more interactions.

Help merchants achieve higher registration rates, points redemption rates, and referral rates.

Thank you for your continued support and trust! We will keep working to provide you with even better products and services. If you need further assistance, please feel free to contact our customer support team.

Date: January 24, 2025

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to announce the launch of a brand new feature in Loloyal: Custom Coupon Names!

We can now personalize the names of their coupons, adding a unique touch to their promotions. This feature provides more flexibility for your marketing campaigns and helps create a more engaging customer experience.

: Customize the coupon name to better reflect your brand and promotion.

: Adjust coupon names for different marketing campaigns, holiday specials, or seasonal sales.

: Stand out with unique coupon names that resonate with your customers.

A: To customize the coupon name, go to your coupon settings in the dashboard. Select the coupon you want to edit, and click the “edit” button. You can then modify the name using language variables and save the changes.

A: Language variables allow you to dynamically customize your coupon names with placeholders. For example, you can insert variables like“{{points}}”, “{{percentage_discount}}” or “{{fixed_discount}} ,” which will automatically adjust based on the specific offer you are creating.

A: Yes, you can create unique coupon names for each promotion. Whether it’s a holiday sale, a clearance event, or a VIP discount, you can tailor the coupon name to fit the specific campaign.

A: No, you do not need any coding knowledge to use this feature. The customization is done through an easy-to-use interface, allowing you to modify the coupon names directly in the dashboard.

A: Yes, you can edit the coupon name anytime by going to the coupon settings and clicking the “edit” button. Just make sure to save your changes after editing.

This update allows you to make your coupons even more attractive and aligned with your brand identity. We believe this will enhance the way you connect with your customers!

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We are excited to announce that today we have launched a brand new feature: Specific product discount feature!

Loloyal allows merchants to link coupons to specific products, ensuring that discounts are only applied to the items merchants want to promote. This feature is particularly beneficial in the following scenarios:

During a product launch, merchants can create exclusive coupons for new items to attract customers to try them and boost product exposure.

For slow-moving inventory, merchants can use product-specific coupons to drive sales and reduce stock pressure.

Offer discounts on seasonal or limited-time products to encourage urgency and maximize sales during shopping events such as Christmas, Halloween, or Back-to-School.

Provide special discounts on selected products for loyal customers or VIP members, making them feel valued and encouraging repeat purchases.

Apply discounts to products in a particular category, like discounts for summer clothing during warmer months, or electronics for back-to-school season.

By leveraging this feature, merchants can customize their discount strategies, focus on their key products, and achieve greater marketing efficiency.

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We are excited to announce that today we have launched a brand new feature: A Record List of Points for Reviews!

Merchants can now directly view their point records generated by third-party review software (such as Trustoo and Judgeme) within our application. This allows for easy tracking of point sources and distribution.

This feature helps merchants quickly understand the relationship between reviews and point distribution, optimizing their point usage strategies to better incentivize user behavior and enhance review quality.

Trustoo providing merchants with deeper functionality integration to ensure the best user experience.

Currently, this feature supports the following review software:

: Our recommended choice, offering complete and user-friendly functionality.

: Another popular review tool that is fully supported.

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

The checkout extension feature is a powerful tool that displays the loyalty points customers will earn upon completing their purchase, significantly boosting motivation to buy. By making rewards transparent at checkout, it enhances the shopping experience, offering customers a clear sense of added value with each transaction.

For merchants, this feature not only increases conversion rates but also strengthens customer loyalty, encouraging more active participation in the loyalty program. This ultimately builds a positive cycle that enhances the overall customer lifetime value.

We’ve simplified the process of adding this feature to your loyalty program. Steps to Add the “Points at checkout” App Block, follow these steps:

The Points at Checkout extension provides a simple, seamless way for customers to redeem loyalty points during checkout. Here’s how it works: When not logged in, a message will display the points buyers could earn, prompting them to register or log in.

Once logged in, customers will be able to see the exact points they’ll earn from a purchase at checkout. This interaction encourages engagement and increases the likelihood of completing a purchase.

How does Loloyal handle translations for the Points at Checkout Extension?

Loloyal automatically translates the content of the Points at Checkout Extension based on your store’s multilingual settings. This ensures that customers who speak different languages can see content that is appropriate for their language preferences.

Can I customize the translations?

Yes, you have the flexibility to manually edit or optimize these translations according to your specific needs. This allows you to tailor the language to better align with your store’s branding and meet the expectations of your customers.

How should I format multilingual text with hyperlinks?

: For multilingual text with hyperlinks, use the format: {{variable name, translation}}. For example, for a login button, use {{login, log in}}. We can also use a login page link, such as {{https://www.loloyal.com/login, log in}}.

Why can only Shopify Plus merchants use the feature to edit the checkout page?

Only merchants on Shopify Plus and above can edit the checkout page, allowing them to create a unique and personalized shopping experience that attracts more customers and boosts sales!

Dear Esteemed Business Partner

✍🏼Hi Derek here, one of the members of the team of Loloyal, and I am privileged to share with you the moment of functional updates about Loloyal.

We’re excited to announce the launch of a powerful new feature for your loyalty program—Points Redemption at Checkout! This integration allows your customers to effortlessly redeem their points during the checkout process, boosting engagement and increasing conversions. With a simple and intuitive experience, customers can view their rewards and apply them instantly, improving satisfaction and driving repeat purchases.

With points at checkout, your customers can easily redeem their points during the checkout process without any disruption. Once signed in, they can view their current points balance, browse available rewards and redemption options, and apply rewards with a single click. This integration boosts conversions, increases program visibility, and enhances customer engagement.

How does Loloyal handle translations for the Redeem Checkout Extension?

Loloyal automatically translates the content of the Redeem Checkout Extension based on your store’s multilingual settings. This ensures that customers who speak different languages can see content that is appropriate for their language preferences.

Why can only Shopify Plus merchants use the feature to edit the checkout page?

Only merchants on Shopify Plus and above can edit the checkout page, allowing them to create a unique and personalized shopping experience that attracts more customers and boosts sales!

Take full advantage of this feature today and watch your customer loyalty and sales grow!